Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, Write an email to the customer service center to
1) make a complaint , and
2) demand a prompt solution
You should write about 100words on ANSERE SHEET 2
Do not sign your own name at the end of the letter. Use "Zhang Wei "instead.
Do not write the address.

Questions 1/3

参考范文:
Dear Sir or Madam,
As one of your regular customers, I am writing to complain about the poor quality of the electric dictionary purchased in your on-line store that enjoys years of reputation.

Questions 2/3

参考范文:
The dictionary is really of great importance in the process of my English learning. Unfortunately, I found that there are several problems. To begin with, the dictionary operated well at first, but ten days later it began to make a lot of noise when opened. In addition, some of the keys on the keyboard do not work. I strongly request that you can either send me a new one or refund me in full.

Questions 3/3

I really appreciate all your assistance in this matter. If you have any problem, don't hesitate to contact me. I am looking forward to your reply at your earliest convenience.

Sincerely yours,
Zhang Wei

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